Reference

Terms & Conditions That Govern Your q20 Account

These Terms & Conditions set out the binding agreement between you and q20 when you open an account and use our platform — covering eligibility, account conduct, deposits…

Eligibility depends on local lawApplies to all account activityGoverns UPI, Paytm & PhonePe useUpdates communicated via emailDisputes resolved per these terms

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Who These Terms Apply To and How

q20 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every person who accesses or uses q20 services, including account registration, gameplay, and financial transactions. Eligibility to use our platform depends entirely on the laws applicable in your location — access is available only where local law permits. By creating

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an account, you confirm that you have read, understood, and accepted these terms in full. q20 reserves the right to amend these Terms & Conditions at any time. When we do, we will notify you via the email address registered to your account. Continued use of
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your account after such notice constitutes acceptance of the revised terms. Payments processed through UPI, Paytm, or PhonePe are subject to these terms alongside the policies of the respective payment provider.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your rights under this agreement have not been respected, contact our support team directly.

Email Support Send your terms-related query to our dedicated support address. Include your registered email and account ID so we can locate your agreement record and respond accurately within one business day.

Live Chat Our live chat channel is available around the clock for account holders who have questions about specific clauses, eligibility conditions, or their rights under the current Terms & Conditions.

Help Centre The q20 Help Centre hosts a dedicated Terms & Conditions section where common clause questions are answered in plain language. Search by topic or browse by section to find the answer you need quickly.

HOW WE HANDLE POLICY

Our Commitments Under These Terms

These Terms & Conditions are not a formality — they define how we store your data, secure your account, and handle every transaction you make.

Data Handling

We collect only the account data required to operate your registration and process payments. Your personal details are stored on encrypted servers and never sold to third parties. You may request a copy of your stored data at any time by contacting support.

Cookie Policy

We use session and analytics cookies to keep you logged in and to understand how account holders navigate the platform. You can adjust cookie preferences in your browser settings; disabling certain cookies may affect how some account features function.

Account Security

Your account is protected by password encryption and, where enabled, two-factor authentication. We will never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

We retain your account data for the period required by applicable law and our internal audit obligations. Once the retention period lapses and your account is closed, personal data is deleted or anonymised in line with our privacy commitments under these terms.

Requesting Changes

You have the right to request correction of inaccurate data held about you. Submit a written request through live chat or email, including your account ID. We will action verified correction requests within seven business days of confirmation.

Terms Update Notices

When these Terms & Conditions are revised, we send a notification to your registered email at least seven days before the changes take effect. The updated version is also posted in the Help Centre under the Terms & Conditions section for easy reference.

Frequently Asked Questions About These Terms

The questions below address what account holders in India ask us most often about the Terms & Conditions — from eligibility and payment rules to how we handle data access requests and what happens when terms change.

These terms apply to every person who registers an account or accesses q20 services. Eligibility depends on local law — you may use the platform only where such activity is permitted in your region of India.

If you do not accept a revised version of the Terms & Conditions, you should stop using your account and contact support to close it. Continued use after the effective date constitutes acceptance of the updated terms.

Yes. All financial transactions processed through UPI, Paytm, PhonePe, or Google Pay are governed by these Terms & Conditions alongside the individual policies of each payment provider. Both sets of terms apply simultaneously.

Contact our support team via email or live chat with your account ID and a written request. We will verify your identity and provide a summary of the data we hold within seven business days of the confirmed request.

We may suspend or close an account if we believe the Terms & Conditions have been breached — for example, through fraudulent activity, provision of false information, or conduct that violates the rules outlined in the agreement.

We retain account data for the period required by applicable law and internal audit obligations. Once that period ends, your personal data is deleted or anonymised in accordance with the commitments set out in these terms.

The current version is always available in the q20 Help Centre under the Terms & Conditions section. When terms are updated, we also send a notice to your registered email at least seven days before changes take effect.

Terms & Conditions That Govern Your q20 Account

How to Reach Us About These Terms

Our Commitments Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Terms Update Notices

Frequently Asked Questions About These Terms

01 Who do these Terms & Conditions apply to?

02 What happens if I disagree with a change to the Terms & Conditions?

03 Are my UPI, Paytm, and PhonePe transactions covered by these terms?

04 How can I request access to the personal data q20 holds about me?

05 Can q20 suspend my account under these Terms & Conditions?

06 How long does q20 keep my account data after I close my account?

07 Where can I find the most current version of the Terms & Conditions?

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