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How q20 Handles Your Privacy

At q20, we collect only what we need to run your account securely and process payments through UPI, Paytm, and PhonePe — nothing more.

Encrypted account dataUPI & Paytm payment privacyRight to request deletionNo third-party selling of your dataIndia-region data handling
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q20 How q20 Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Team Send a written data request to our dedicated privacy address at q20.asia. We aim to respond within 72 hours, acknowledging receipt and outlining next steps for your request.
Live Chat Support Open the live chat widget on q20.asia and select 'Account & Privacy' from the menu. Our agents can log a formal data request on your behalf during chat hours.
Help Centre Form Use the secure submission form in the Help Centre at q20.asia to submit a privacy concern in writing. All form submissions are logged with a unique reference number for tracking.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

q20 applies layered security controls and clear retention rules so that your account information stays protected throughout its lifecycle on our platform. The six practices below reflect how we operate day-to-day.

Encryption at Rest and in Transit

All personal and payment data is encrypted using current industry standards both when stored on our servers and when transmitted between your device and q20.asia, so your details are protected at every step.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences at any time through the cookie banner on q20.asia without affecting your account access.

Account Security Controls

Your account is protected by password hashing and optional two-step verification. We never store your raw password; only a cryptographic hash is held, meaning even our staff cannot read it back to you.

Data Retention Periods

We retain account data for as long as your account is active and for a defined period after closure, as required by applicable law in the regions where we are permitted to operate. After that period, data is deleted or anonymised.

Third-Party Data Sharing Limits

Payment processors such as Paytm and PhonePe receive only the minimum data fields needed to clear your UPI transaction. No personal data is passed to advertisers or analytics firms beyond aggregated, non-identifiable usage figures.

Your Right to Request Changes

You can request access to your stored data, ask us to correct inaccuracies, or request deletion of your account data by contacting our privacy team. We will confirm receipt within 72 hours and resolve most requests within 30 days.

Common Privacy Policy Questions

The answers below address the most frequent questions we receive about how your personal data is handled on q20. If your question is not listed here, reach out to our support team directly via live chat or the Help Centre form.

We collect your name, email address, phone number, and the payment identifiers associated with your UPI, Paytm, or PhonePe account. We also log device type and session data to secure your account against unauthorised access.

We share only the minimum necessary data with payment processors like Paytm and PhonePe to complete your transactions. We do not sell or rent your personal data to marketers, data brokers, or any other commercial third party.

After account closure, we retain certain records for the period required by applicable law in the regions where we operate. Once that period ends, your personal data is either permanently deleted or anonymised so it can no longer identify you.

Yes. Submit a data access request via our Help Centre form or live chat. We will acknowledge your request within 72 hours and provide a summary of the personal data we hold on your account within 30 days.

Contact our privacy team by email or through the Help Centre form. We will process deletion requests within 30 days, subject to any legal obligations that require us to retain specific records for a defined period under applicable law.

We use session cookies for login continuity and analytics cookies to measure page performance. You can manage cookie preferences through the banner on q20.asia at any time; adjusting analytics cookies does not affect your account functionality.

Reach our dedicated privacy team via the email address listed in the Help Centre on q20.asia. We investigate all complaints and aim to respond with a resolution or status update within seven working days of receiving your query.

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